The above picture (of me asking a question at last week’s TechLines event) is included for no other reason than to prove yet again I am not photogenic.
Today: Lunch may have led to me spraying the word clusterfuck across Twitter a tad liberally, but G-Force did deliver the goods story-wise. For iTnews, I wrote up how Telstra will use remote workers for its planned 24-hour call centres, along with some of the technology challenges those centres will face. The emphasis this year on using social networking tools as part of the customer response mix also informed a long-ish piece I did for Lifehacker on the rights and wrongs of using Twitter for customer service.
The regular Lifehacker 101 column looked at lesser-known tricks for getting more from Word. And then (as ever) we have the shorter posts: